In any business, the focus is on satisfying the buyer or customer. Customer experience aka CX is central to companies. Whether customers are seeking service in a hotel or airport, they require quality products and services. Anything that doesn’t meet their expectations or ruins their experience may trigger a chargeback claim or lead to abandonment.

According to the Chargeback Triangle, 63{6f0ef0f2124c45268834472e15e968b6e22693ba2937d48024d2fc53b3370d5d} of shoppers reduce their contact with a seller after a chargeback.
It shows that business owners should seek to resolve customer issues and do business in a friendly manner. The merchant should take some steps to address chargeback disputes without ruining customer experience.
How Chargebacks Affect the Retailer
The impact of chargeback to vendors and store owners is far-reaching because they take most of the liability of the reverse charge. In the event of a dispute, the business pays two-thirds of the chargeback fee.
Despite resources being spent daily … Read more